Refund, Exchange, Return Policy

Returns

We accept returns within 14 days of delivery for items that are unused or in like-new condition, with all original packaging and components included.

Personalized products (VaultedID) are final sale and not eligible for return or exchange.

To initiate a return, please email us at support@vaultedcollection.com with your order number and proof of purchase.

Vaulted reserves the right to deny any return that shows signs of use, damage, or missing components.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to the original method of payment.

Please note: shipping and handling fees are non-refundable.

Exchanges

We only replace items if they arrive damaged or defective. For assistance with an exchange, email support@vaultedcollection.com.

Return Shipping

Customers are responsible for return shipping costs unless the product arrives damaged or in error. We recommend using a trackable shipping method to ensure your return reaches us.

Please ship all returns to:
Vaulted
301 5th Ave SW
Oelwein, Iowa 50662
United States

If you have any questions, don’t hesitate to reach out. We’re here to help.

— The Vaulted Team